FAQs
The following are commonly asked questions by our dentists
Online account
How do I update my dentist and office profile information?
Sign-in to view and update your password, security questions and answers, and EOB and PTE communication preferences.
How do I download the fee filing, W9 and/or direct deposit authorization agreement?
To download the fee filing agreement, please sign-in and navigate to Fee schedules & handbooks..
Electronic Claims Submission
Do I need Electronic Claims Submission?
To answer this question, take the simple quiz below.
- Do you submit 20 or more claims per week?
- Do you experience cash flow disruptions?
- Are you inundated with paperwork?
- Do you want to reduce the number of rejected claims?
- Do you want to spend more time on treating your patients and less time on filling out claim forms?
If you answered YES to one of more of these questions, then you are a good candidate for electronic claims submission.
Can I submit claims with diagnostics?
All claims can be send electronically. If a claim needs diagnostics, we will request them. However, to save time, use your attachment software and send them at the same time you submit your claim.
Can I submit claims requiring coordination of benefits (COB?)
Yes, primary carrier payment information should be provided in the appropriate field. We also accept and process prime COB claims and dual (Delta Dental primary and secondary) claims.
What about pre-treatment estimates?
Pre-treatment estimates can be submitted electronically.
Does Delta Dental receive claims from more than one clearinghouse?
Yes, Delta Dental receives claims from the following clearinghouses:
DentalXChange – Claim Connect
Tesia Clearinghouse
FastAttach™ with NEA
Where can I go for additional information on electronic claims submission?
Please ask your Dental Network Coordinator for more information.
Do I have to maintain a hard copy of my patient records if I'm submitting electronic claims?
No, as long as the licensee complies with the requirements defined in the amended rule.
What if I make a mistake entering data?
Please call Customer Service at (800) 452-9310, so the claim can be deleted. Then resubmit the claim correctly.
How often should I back up my data?
Back up your system nightly. Maintain quarterly back ups, storing the last three quarters onsite, and the forth quarter (annual) back up offsite.
