Notice

Happy Thanksgiving! Our offices will be operating during normal call center hours from 8:00 AM to 5:00 PM ET on Wednesday, November 27th. We will be closed on Thursday, November 28th and Friday, November 29th to allow our associates time to spend with their families and loved ones. We wish you a wonderful holiday filled with gratitude and joy!

We apologize for any inconvenience this may cause. Please self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.

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Contact Us

Have a question? We’re happy to help. Simply send an email.

We are currently experiencing higher than normal volumes and response times may vary. We appreciate your patience as we answer your inquires.

Please note: As of September 1, 2023 we discontinued accepting claims via our service email.

FAQ

Beginning September 1, 2023 we will discontinue accepting claims via our service email. Please do not submit claims via email.

To submit claims, please mail them to the below address:
Delta Dental of New Jersey
P.O. Box 16354
Little Rock, AR 72231

How do I get my ID card?

Easy! View and download your Member ID card by simply entering your member information without signing into your MySmile® account.

Why can’t I get an ID card for my dependent(s)?

Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.

Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.

I'm having trouble signing in.

For your security, sign in issues must be resolved by one of our live agents. Please call Customer Service.

1-800-452-9310

8:00 AM - 6:30 PM ET
Monday - Thursday

8:00 AM - 5:00 PM ET
Friday

What's my ID number and where can I find it?

Your ID number is a 2-18 combination of letters and numbers. You can find it on your ID card. Once you've created and signed in to your account, you'll be able to find your Member ID number and print your ID card.

How can I get an out-of-pocket cost estimates for treatments covered by my benefits?

Use our Cost Estimator tool. It gives you instant out-of-pocket cost estimates based on your benefits and dentist.

If your dentist recommends an expensive or complex treatment plan, we recommend asking them to submit a Pre-Treatment Estimate. Once submitted, you'll receive back a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.

Where do I mail my claim?

Please mail all claims to:

Delta Dental of New Jersey
P.O. Box 16354
Little Rock, AR 72231