Notice

Monday, January 20: Our Customer Service line (800-452-9310) will be closed in observance of Martin Luther King Jr. Day. Accounts with dedicated customer service numbers can still call between 9:00 AM and 5:00 PM ET, but may experience longer wait times. We apologize for any inconvenience this may cause.

 

Need benefit information and claim status in a hurry? The MySmile self-service website and Interactive Voice Response system (800-452-9310) are available 24/7.


Change Healthcare announced a breach of HIPAA privacy and is reaching out to individuals whose personal information may have been compromised. Although this incident does not involve Delta Dental of New Jersey or Connecticut, Change Healthcare is a vendor we used and we are providing this information to help our members who might be affected.

Procedure Code Lookup

The updated Procedure Code Lookup (PCL) tool is even better equipped to help your office look up:

  • Procedure codes,
  • Benefit coverage, and
  • Individual patient history

With its easy-to-use self-service options, the PCL tool can help you answer questions more efficiently and effectively with these features at your fingertips:

  • Convenient access: The tool is located on our Patient Benefits Details page and can be accessed after you enter patient-specific information.
  • Comprehensive information: Upon entering a procedure code, the tool is designed to display the following categories of information:
    • Class of Service
    • Covered | Not Covered | Elective | Age limitations (code and/or contractual)
    • Frequency limitations and usage
    • Treatment History and Related Treatment History returned for the dates within the procedure frequency time limitations.

Some instances may still require a call, including inquiries about DeltaCare and Flagship.




Watch this short video to learn more.