Happy Thanksgiving! Our offices will be operating during normal call center hours from 8:00 AM to 5:00 PM ET on Wednesday, November 27th. We will be closed on Thursday, November 28th and Friday, November 29th to allow our associates time to spend with their families and loved ones. We wish you a wonderful holiday filled with gratitude and joy!
We apologize for any inconvenience this may cause. Please self-service by signing into your account or using our Interactive Voice Response System (IVR) 24/7 at 800-452-9310.
Patient responsibility when a service is not covered
Is the participating Dentist limited to the approved fee?
A
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Arkansas
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
C
California
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Colorado
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Connecticut
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
D
Delaware
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
District of Columbia
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
F
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
G
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
H
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
I
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Illinois
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
K
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Kentucky
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
L
Louisiana
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
M
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Maryland
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Massachusetts
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Michigan
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Minnesota
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Mississippi
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Missouri
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
N
Nebraska
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
New Jersey
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
New Mexico
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
New York
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
North Carolina
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
North Dakota
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
North Dakota
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
O
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Oklahoma
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
P
Pennsylvania
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Puerto Rico
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
R
Rhode Island
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
S
South Carolina
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
South Dakota
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
T
Tennessee
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
U
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
V
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Virginia
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
W
Washington
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
West Virginia
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
Wisconsin
Age Limitation denial
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law
No payment on procedure due to patient and/or family maximum reached or frequency denials
Service rendered on a tooth that is not eligible (Ex - sealants)
Member's plan does not include coverage for this service
Eligibility denial
Waiting Period denial
Alternate Benefit provided (Ex - composite filling submitted and an alternate benefit of an amalgam is provided)
Service denied due to clinical review
When you implemented the noncovered services policy, was it based on the claim's date of service or the processing date?
Effective Date of noncovered services law